At Eco Fungi, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.

Returns

Eligibility: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Proof of Purchase: Please include your receipt or proof of purchase with your return. This helps us process your return quickly and efficiently.

How to Return: To initiate a return, please contact our customer service team at [your email address]. We will provide you with a return authorization and instructions on how to send your item back to us.

Refunds

Processing Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

Refund Method: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping Costs

Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items: If the item you received is damaged or defective, please contact us immediately at [your email address] with details of the product and the defect. We will provide you with a prepaid return label and replace the item at no additional cost.

Exchanges

Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your email address] and send your item to: [return address].

Non-Returnable Items

Exclusions: Certain items are non-returnable. These include gift cards, downloadable software products, and some health and personal care items.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us using our Contact Form.
Thank you for shopping at Eco Fungi!